Real-time data. Real-time reports.
Real-time results in clinical research.
We develop and implement effective and efficient Interactive Response Technology solutions that are customized for each client and every study.
Our goal is to provide contract research organizations, pharmaceutical, biotechnology, and medical device companies with global applications that put key decision-making information at their fingertips.
How we’re different:
With 30 years of experience, we have deep knowledge of data collection.
We’re adept at addressing unique clinical trial technology challenges across many therapeutic areas.
We think outside the clinical trial box.
We build custom applications without the custom cost. Our flexible platform delivers technology solutions to solve your data problems at any budget.
We’re all about the experience.
We bring the trial to patients with decentralized clinical trials, ePRO/eCOA, and BYOD to achieve high compliance from subjects. Our dedicated team continuously monitors and supports your study, from IVRCC build to close-out.
We’re dedicated to QA.
Our dedicated QA department stays on top of validation procedures, regulatory compliance, and all quality assurance factors to verify data security, privacy and integrity.
Real-time data means real-time decision making.
Having real-time study knowledge at your fingertips gives you the ability to adapt and adjust, increasing trial speed and reducing trial cost.
Our service doesn’t end at launch
Our dedicated team of professionals is always available with 24/7/365 support to ensure all needs are met quickly and completely from start to finish.
Our History
IVR Clinical Concepts has provided innovative solutions for clinical trial data collection and management since 1991.
1991
Introduced TelediaryTM electronic patient phone call-in diary to provide a new, more effective solution for in-clinic and off-site subject data collection versus paper diaries.
1996
Added features to TelediaryTM, including Fax/IVR integration, alerts and notifications.
Provided solutions for an Allergic Rhinitis study conducted in South Africa & USA with 1,500 patients, including phone-optimized subject participation for validated instrument compliance. IP was FDA approved.
2006
Introduced passive reporting to interactive web systems, advancing the site and subject user experience.
2013
Expanded compatibility and functionality across a wide range of mobile devices.
2015
Provided solutions for numerous observational studies based on real world data evidence, registries and first EHR/EMR data abstractions.
2016
Launched native Android application, providing centralized rapid randomization for use in an operating room settings where a continuously running internet connection was not feasible.
2018
Improved seamless internal and external integrations with third party electronic systems: API, labs, EDC, supply depots, medical testing instruments and wearables.
Collected subject experience data for studies in 7 EU countries.
2020
Expanded remote monitoring capabilities and provided solutions for increasingly unique and varied circumstances.
2021
Enhanced retrospective chart review data capture and reporting results with enriched visualization of data for sponsors and key stakeholders.
2023
Built a time-point ePRO platform—first deployed in PK studies—that maps each questionnaire to its in-clinic procedure, enabling coordinators to securely share a tablet with patients and capture the required forms at the scheduled time.
2025
Created a multilingual smartphone app that collects patient dose events and timed ePRO responses—alongside real-time medical-device data—encrypts the data on-device, and synchronizes to the secure EDC system.
Our Partners
IVR Concepts
IVR Concepts is a premier vendor of world-class Interactive Voice Response (IVR) hosted telecom solutions and Interactive Web Response (IWR) applications. Our technology platforms are capable of hosting a multitude of simultaneous applications, any of which can utilize our standard functions, including Prompt Playback, DTMT Digit Capture, Voice Sample Recording, Incoming Call Redirects, Call Blocking, Voice Transcription, Audio Call logging, Credit Card Processing, Custom Database Integration and Extranet Web Site Integration.
Our state of the art facility has all the resources needed to provide impeccable IVR services, both in- and out-bound. These resources include redundant hardware and software, long distance carrier connectivity and text to speech functions. We offer hosted service bureau solutions based on the latest carrier grade, field proven Voxpilot VoiceXML automated speech recognition (ASR) platforms, text to speech (TTS) as well as low-cost , highly efficient touch-tone (DTMF) technologies.
IVR Concepts is a leading provider of hosted IVR and IWR solutions and services that facilitate cost savings and increased efficiency. Our design and customer care teams work closely with our clients to develop applications that automate a wide variety of tasks, eliminating the drawbacks associated with paper data collection methods. and help to avoid non-compliance issues. Our innovative solutions, from reminder, alert and notification messages to the most complex clinical trial processes, can help keep your project on time, prevent budget overruns and ensure protocol compliance.
By providing exceptional customer service, quality and value in our hosted and managed IVR and IWR services, IVR Concepts has earned the trust, confidence and loyalty of clients both domestic and international. We offer organizations of all types and sizes outstanding personal service, platform reliability, advanced technology, industry compliance, large capacity and cost savings.
Criterium Inc.
Criterium Inc. is a full service, global and technology driven contract research organization that offers a unique mix of high-quality, innovative clinical research solutions for the biopharmaceutical, and pharmaceutical, medical device and CRO industries. From thought to finish, Criterium provides timely and accurate clinical trial data and support services at every phase of development allowing customers to make sound and cost effective decisions about their clinical trials. Drug development companies can benefit from Criterium’s expertise, high-value services and products and high-end results. Founded in 1991, Criterium’s services are customized to fit each client’s specific needs, providing a seamless flow of data and information from the investigative site through Criterium back to the sponsor. To learn more about the Criterium Edge, visit the website. Criterium has corporate headquarters in Saratoga Springs, New York with offices in Florida, California, South Africa, India, Netherlands, Israel, Russia and Canada.
Caligor Coghlan Pharma Services
The capabilities of Caligor Coghlan Pharma Services include clinical commercial drug sourcing, clinical packaging, labeling, worldwide distribution, logistics, storage, and destruction as well as various consulting services.
Biomedical Statistical Consulting
Biomedical Statistical Consulting is a contract research organization specializing in the design, implementation, and presentation of clinical trials and other medical research studies since 1986. BSC generates randomization algorithms for clinical trials using block, stratified randomization, and covariate adaptive techniques to support management of balancing sample sizes and controlling the influence of covariates a priori. They have extensive experience in a wide variety of therapeutic area clinical trials conducted to support the regulatory process including 510(k), PMA, and post approval studies. They employ a wide range of statistical tools to studies including frequentist and Bayesian study designs, adaptive study designs, and propensity score methods. An additional benefit is excellent ability to collaborate with Sponsors and their scientific consultants in the design of studies, including hypothesis and outcome measure development; statistical power and sample size analysis; and in the interpretation and presentation of statistical analysis results.
BSC is expert at providing representation for Sponsors at FDA meetings including pre IDE and Panel meetings. They also have substantial experience in ANDA studies for clinical bioequivalence and in scientific research and development including modern classification and prediction technology. The Principal Biostatistician has co-authored over 160 publications in peer-reviewed medical research journals, and is also Adjunct Associate Professor of Statistics in the Medical School of the University of Pennsylvania. BSC staff includes experienced Associate Biostatisticians, Statistical Analysts, Statistical Programmers, and Data Base Managers. Visit their website and see their interactive consulting resume for more information, including lists of past and current clients, experiences, and areas of expertise.
Celerion
Celerion is committed to implementing innovative strategies with applied translational medicine to gain insights on early drug development decisions. Today, Celerion is one of the world’s leading CROs in early phase research, working with pharmaceutical companies and patients around the globe
Our Clients
